Lauren Gumport was en path to a trip on the island of Chios, Greece, in July, the place she was set to remain in an Airbnb for 5 nights together with her greatest buddy.

However upon her arrival in Athens to connect with her flight to Chios, she acquired a WhatsApp message from somebody stating that their dad owned the Airbnb property, however that they managed it. The son stated they’d be out of city — and that their dad didn’t communicate English — however that Gumport would nonetheless be capable of examine in with the dad.

Gumport, who works for the journey insurance coverage firm Faye, isn’t any stranger to tales of journey mishaps. She sensed one thing was off however cast forward with the Chios flight. When she arrived on the assembly spot close to the Airbnb, nobody was there.

“It was scorching and never in a touristy space, so it didn’t really feel nice,” she says. “We had been exhausted from the flights and simply needed to drop our baggage, in order that was irritating.”

She had a world cellphone plan, so after quarter-hour of ready for the proprietor,she known as Airbnb customer support. An hour later, an Airbnb customer support agent lastly supplied to rebook them elsewhere. However with no different appropriate Airbnb listings, Gumport declined the supply. Airbnb then supplied to pay for 2 nights at a lodge.

“Airbnb didn’t give any kind of nightly cap on price, and admittedly the island didn’t have a ton of choices,” she stated. “We discovered an amazing lodge and despatched Airbnb the receipt.”

The 2-night lodge keep got here out to $443.50, and Gumport acquired a reimbursement from Airbnb to her checking account in just a few days. Airbnb additionally refunded the $434.22 price of her unique five-night reservation.

As for the opposite three nights they had been speculated to spend in Chios? Gumport took the chance to take a look at one other Greek island, the place she booked a last-minute keep.


Gumport contacted Airbnb as quickly as she realized her host wasn’t there and says Airbnb appropriately compensated her for the inconvenience.

“Fortunately, my buddy and I’ve traveled a lot that when issues go flawed, we simply shortly pivot and chortle it off,” she stated. “We stayed two nights within the different lodge, had a good time, then hopped on a ferry to Samos, Greece, for the remainder of our journey.”

However not all trip rental corporations have strong buyer help, and never all shall be as beneficiant with compensation. Plus, not all vacationers will be capable of pivot like Gumport.

And it’s not simply trip rental corporations, like Airbnb or Vrbo, the place ghosting is a danger. It’s a problem going through the ever-growing listing of peer-to-peer journey platforms. That features RV rental corporations like Outdoorsy or RVshare, and rental automobile corporations like Turo. There’s additionally a ship equal known as GetMyBoat.

Every firm has its personal set of insurance policies to mitigate mishaps. Some instantly rebook the closest various, which may typically entail an improve. If the proprietor of the Toyota you booked by Turo doesn’t present up, the corporate may as an alternative ship a Tesla.

However even an upgraded Tesla may not come with out some stress. Turo says you must wait not less than half-hour previous the journey begin time earlier than you’ll be able to contact buyer help, in response to a notice on its assist web page. That’s half-hour you is perhaps sitting on a curb in a overseas metropolis, adopted by the transport time hauling your baggage to a unique location as soon as the corporate has discovered an alternate.

Additionally, the second possibility may not be precisely what you needed. You might have to sacrifice options present in your preliminary trip rental reserving, like laundry or a kitchen, given the last-minute association. Potential “upgrades” may not be significantly better, reminiscent of a bigger automobile that simply proves more durable to park.


What if you happen to make it to the check-in time and the host hasn’t canceled but additionally hasn’t materialized?Typically cautious pre-trip analysis can’t forestall ghosting, however backup plans in the course of the journey are crucial.

— Perceive the reserving firm’s insurance policies. For instance, Airbnb guarantees to assist rebook friends into an analogous place if the host cancels, however the promise solely applies to cancellations made by the host inside 30 days of check-in. So, if the host cancels 31 days earlier than Tremendous Bowl Sunday for a house within the host metropolis, good luck discovering reasonably priced various lodging.

— Rigorously learn the opinions and solely ebook listings which have plentiful, optimistic opinions. Earlier friends may supply insights into the host’s reliability and assist point out which leases to skip.

— Have contact data helpful for the host and buyer help. Do you have to be overseas, think about buying a world cellphone plan or not less than know the place to seek out free Wi-Fi (reminiscent of prepare stations or cafes).

— Analysis close by alternate options, together with different out there listings. Be ready to be versatile and alter plans if essential.

— Benefit from last-minute offers. Simply as Gumport ferried to a different Greek island for a part of her keep, you can be equally versatile. Accommodations can typically be cheaper when booked last-minute anyway. Jamie Lane, chief economist at trip rental knowledge platform AirDNA, says the identical holds true with lodging past inns.

“Ask for last-minute offers,” Lane says. “Unbooked weeks or latest cancellations can result in large reductions to fill open nights.”


This text was supplied to The Related Press by the non-public finance web site NerdWallet. Sally French is a author at NerdWallet. E-mail:


NerdWallet: When to ebook with Turo over a conventional rental automobile

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