SCOTTSDALE, AZ (3TV/CBS 5) – Bob Stamper is retired and makes use of his time to journey world wide. “I’ve been to the Galapagos, Italy, Africa, Egypt and Israel. So, 5 of them,” Bob mentioned of the nations he’s already visited.

Bob’s most up-to-date journey was to Israel, a trip that value a reasonably penny. So, previous to leaving, Bob bought journey insurance coverage via an organization referred to as Allianz to guard himself financially. “Does journey insurance coverage offer you a peace of thoughts?” On Your Facet’s Gary Harper requested. “Sure, very a lot so,” Stamper mentioned. It’s factor Bob had that journey insurance coverage. As required, Bob needed to take a COVID take a look at earlier than returning again to the States, and the information was not good.

“I’m taking the COVID take a look at earlier than we go to dinner. And optimistic!” Stamper mentioned. “They mentioned, ‘You’re not going house. You’re not going to dinner. Return to your room and keep for 5 days.’” That’s what Bob did. He quarantined at his luxurious lodge in Tel Aviv, which can not sound unhealthy, however it value this retiree 1000’s of {dollars} out of pocket paying for the lodge room and new airline tickets to return house.

“Who foots the invoice whenever you’re quarantined?” Harper requested. Stamper mentioned, “You pay for every part. However the insurance coverage is meant reimburse you for something because of the journey being interrupted.” In all, Bob was out round $4,400, so he turned to his journey insurance coverage firm, stuffed out the declare and offered receipts asking Allianz to be reimbursed.

Almost three months later and after quite a few cellphone calls and emails to the corporate, Stamper says he’s nonetheless ready to be reimbursed. “Properly, one in all my largest complaints with the corporate, Allianz, you may’t speak to a human being who may give you any solutions.” Pissed off, Bob received a maintain of On Your Facet and requested if I may assist get his cash from Allianz.

“They’ll pay much more consideration to you than Bob Stamper merely sending them an e-mail.” And that’s precisely what occurred. After I reached out to Allianz and requested them to overview Bob’s paperwork, the insurance coverage firm instantly resolved the problem by saying they’re mailing Bob a verify for $4,400.

Bob says he’s grateful to On Your Facet for making it occur. He additionally says with regards to future holidays, he might think about one other journey insurance coverage firm. “There’s different corporations that provide journey insurance coverage which can be aggressive with Allianz. So, that’s not an issue.”

The insurance coverage firm by no means did say why they had been sitting on this viewer’s paperwork for therefore lengthy. However as soon as he will get that verify, I’ll let in a comply with up report.

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